Coordination and Communication are Key Areas for Improvement in Home Services
Moncton, NB (NBHC) – The New Brunswick Health Council (NBHC) is publishing the results of its first survey regarding home care in New Brunswick. The overall results will provide baseline data that can help decision-makers establish benchmarks for New Brunswick and monitor quality improvement initiatives over time.
In terms of the services received, 97% of respondents were satisfied with the Extra-Mural Program, and 88% indicated they were satisfied with services received from home care agencies or home support workers. The satisfaction rate exceeds the rates seen in the NBHC’s previous surveys, which varied from 50 % to 90 % depending on the type of service provided.