home / About the NBHC Primary Health Survey (2017 edition)

About the NBHC Primary Health Survey (2017 edition)

  1. What is the Primary Health Survey?
  2. What is the purpose of this survey?
  3. What is primary health care?
  4. Who is conducting the Primary Health Survey?
  5. Why is it important to have a survey about primary health?
  6. Why is it important for citizens to respond to this survey?
  7. Who may be selected to take part in this survey?
  8. When could I receive a phone call to participate in this survey?
  9. What kind of questions will the survey ask?
  10. How long will it take to complete the survey?
  11. How will you be protecting my personal information?
  12. How will my survey answers be used?
  13. I want to complete a survey – what if I don’t receive the call?
  14. Can health care staff also participate in this survey?
  15. Who do I call if I have any questions or concerns?

1. What is the Primary Health Survey?

Citizens should be given the opportunity to express their opinions about the health care services they receive in New Brunswick. In this telephone survey, New Brunswickers will be asked about their experiences with personal family doctors, emergency departments, specialists, after hours clinics, community health centres, nurse practitioners, ambulance services and alternative medicine practitioners. They will also be asked about their use and access to primary health services.  

2. What is the purpose of this survey?

This province-wide survey will evaluate the quality of primary health services provided to New Brunswickers. The overall results of this survey will be shared in a public report, and will help identify what is being done well and what could be done better.

3. What is primary health care?

Primary health care is usually the first point of contact with the healthcare system. Primary health care providers are essential for effective preventative medicine, health maintenance and management of chronic conditions, and may include  family doctors, nurses, nurse practitioners, dietitians, physiotherapists, social workers, and other health professionals.

4. Who is conducting the Primary Health Survey?

The New Brunswick Health Council (NBHC) has been established as an independent organization that measures, monitors and evaluates New Brunswick’s health system performance through a citizen-centered dual mandate of performance measurement and citizen engagement. The phone calls will be made by MQO Research, an independent research company, on behalf of the NBHC.

5. Why is it important to have a survey about primary health?

Primary health services affect the lives of all New Brunswick citizens in many different ways.

In 2011, the NBHC released the results of its first primary health survey, and a follow-up survey was done in 2014.  It is important for New Brunswickers to know if any improvements have been made to primary health services from 3 years ago. This province-wide survey is a unique opportunity for New Brunswickers in all communities to share their views and help drive improvements in primary health services.

6. Why is it important for citizens to respond to this survey?

This survey will provide information at the community level that can be used for strategic planning for how health services evolve. This will enable the NBHC to properly look at the six dimensions of quality: accessibility, appropriateness, effectiveness, efficiency, equity and safety factors, in all regions of the province.

7. Who may be selected to take part in this survey?

The Primary Health survey will include citizens 18 years of age and older from every community in New Brunswick. Participation is voluntary. Not all citizens will be selected to participate; those who are will be selected at random (like flipping a coin) and invited to complete a telephone survey.

8. When could I receive a phone call to participate in this survey?

Not all citizens will be asked to participate in this survey. The survey starts in January 2017 and will continue for about four months. We hope that you will take the time to complete this very important survey.

9. What kind of questions will the survey ask?

The survey will ask New Brunswickers:

  • Their views about the New Brunswick health system
  • How healthy they are
  • If they have chronic conditions (such as asthma, diabetes, and heart disease)
  • If they have a family doctor
  • Where they go when they need care from a health professional
  • Experiences with health services received from their family doctor, specialist, nurse practitioner, or alternative practitioner
  • Experiences with health services received at community health centres, after hours clinics, walk-in clinics, hospital emergency departments, and ambulance services
  • If they have a regular healthcare provider, how quickly they can get an appointment when they are sick or need medical attention
  • Information about their age, income level, education, employment, postal code, and language spoken most often at home
  • Preferred language when receiving health care services and how often they receive the service they need in the language of their choice
  • Difficulties they may have experienced in getting primary health care

10. How long will it take to complete the survey?

This survey is a unique opportunity for you to share your views about the health care services you have received in New Brunswick. This survey will take 20 minutes or more to complete depending on the number of primary health services you have received. We hope that you will take the time to complete this very important survey.

11. How will you be protecting my personal information?

Your answers will be kept strictly confidential and will only be added to others when survey results are reported. All the necessary steps will be taken to ensure that the information collected from the Primary Health Survey is protected and secure. This survey will adhere to the privacy laws of New Brunswick under the Personal Health Information Privacy and Access Act (PHIPAA - www.gnb.ca/0051/acts). Your doctors, nurses and other healthcare providers will not know how you responded, so you can feel free to be open and honest. You can skip any question on the survey if you are not comfortable answering it.

12. How will my survey answers be used?

Answers to this survey will provide a strong voice for the citizens of New Brunswick. Based on the survey results, the New Brunswick Health Council can provide baseline information for each community and monitor improvements over time.

13. I want to complete a survey – what if I don’t receive the call?

Unfortunately, only a sample of randomly chosen citizens will receive the survey (like flipping a coin). In order to have the most accurate results, we need to use this survey method. The New Brunswick Health Council is committed to actively engaging citizens in quality improvement. Even if you do not have a chance to participate in this survey, there will be other opportunities for you to make a difference in the health system.

14. Can health care staff also participate in this survey?

Yes, it is an opportunity for everyone to have their say as a citizen of New Brunswick. We are looking for answers from the perspective of the primary health service recipient.

15. Who do I call if I have any questions or concerns?

If you have any questions or would like to have more information about this survey please call the toll-free number 1-877-225-2521 or visit the New Brunswick Health Council web site at www.nbhc.ca.