The New Brunswick Health Council (NBHC) is beginning its Hospital Patient Care Experience Survey in New Brunswick’s hospitals. The survey is a follow-up to similar surveys in 2010 and 2013. It is designed to measure several factors touching on the quality of the services delivered during the overall hospital stay, from admission to discharge, from the patient’s point of view.
Medical, surgical and maternity patients, 18 years of age or older with at least one overnight stay, discharged from acute care hospital facilities in New Brunswick between December 1st, 2015 and Mars 31st, 2016 could be selected to participate in this survey. Patients selected to participate in the mail-out survey will receive a personalized letter and a bilingual survey questionnaire to fill out at home. The survey is voluntary, but it’s very important for the NBHC to hear from citizens to see if any improvements have been made to services over the past 3 years. This survey is important because New Brunswickers can play a key role in quality improvement initiatives. For each acute care hospital, the New Brunswick Health Council can measure, monitor and evaluate improvements over time.
The results of the survey will be made public on the NBHC’s website and New Brunswickers will be able to see how each hospital in the province was rated by patients. Previous survey results are currently available at http://www.nbhc.ca/surveys/acutecare
The NBHC has been established as an independent organization that measures, monitors and evaluates New Brunswick’s health system performance through a citizen-centered dual mandate of performance measurement and citizen engagement.
For more information, please call the New Brunswick Health Council at 1-877-225-2521 or visit us at www.nbhc.ca.
New Brunswick Health Council: Christine Paré, 506-869-6714, firstname.lastname@example.org