November 24, 2009
MONCTON (NBHC) – The New Brunswick Health Council (NBHC) is undertaking its first Care Experience Survey in New Brunswick’s 19 acute care hospitals.
The survey is designed to measure several factors on the quality of the services delivered during the overall stay, from admission to discharge, from the patient`s point of view. The results of the survey will be used to help plan health services in the future and also provide decision-makers and planners with key benchmarks to potentially flag gaps in service and highlight successes. Only selected hospitalized patients between November 1, 2009 and January 31, 2010 will be invited to participate in the survey.
“The Care Experience Survey is one of the key tools contributing to our overall mandate of ensuring New Brunswickers are the focus of the health-care system. It will join other tools we are using toward understanding the health system for New Brunswickers,” says NBHC CEO Stéphane Robichaud. “This is the first of three surveys, with the goal of targeting the whole system in a few years. These surveys will each be repeated on a three-year cycle. New Brunswickers can expect to see the results of the first Care Experience Survey in June, 2010.”
The NBHC determines key things, such as the quality of care New Brunswickers are receiving with the health system, the health status of New Brunswickers, and recommending what changes may be made. The NBHC does this through surveys, research, stakeholder input and by engaging New Brunswickers.
For more information on the NBHC and its mandate visit www.NBHC.ca.